Payment and delivery
Payment
The customer undertakes to pay for the ordered products, including shipping costs, to the seller, Creaticon d.o.o., using one of the following payment methods:
- American Express®, Diners®, Mastercard®, Visa and Maestro®
- Apple Pay and Google Pay
- Shop Pay
- PayPal
- Klarna
The purchase agreement is concluded upon receipt of payment.
Payments are processed through the secure systems of our payment service providers. Card payments and payments via Apple Pay, Google Pay and Shop Pay are processed through Shopify Payments, Klarna is processed through Airwallex, and PayPal through its own system. All of these providers are PCI DSS compliant. Skintegra has no access to your card details and does not store them. Read more on the Privacy and Security page.
ORDER PROCESSING
Orders received are usually processed on the next business day (Monday to Friday) and dispatched within 24 hours of processing. Except for pre-orders, most products from our regular range are dispatched within 2 to 3 business days. During promotional and seasonal periods, order preparation may take longer due to the increased volume of orders.
Delivery within the EU
Shipments within the EU are delivered by GLS, Monday to Friday.
Shipping to EU countries is €5.90, and free for orders over €50.
Estimated transit times from dispatch:
| Destination | Business days |
|---|---|
| Hungary, Slovenia | 1–2 |
| Czechia, Poland, Romania, Slovakia | 3–4 |
| Italy | 3–5 |
| Belgium, Estonia, Latvia, Lithuania, Luxembourg, Netherlands | 4–5 |
| Sweden | 4–6 |
| Bulgaria, Cyprus, Denmark, France, Ireland, Malta, Portugal, Spain | 5–6 |
| Finland, Greece | 6–7 |
Transit times are indicative and not guaranteed. Deliveries to islands and smaller towns follow the carrier's local schedule and may take longer. Shipments to EU territories outside the EU customs area (for example the Canary Islands, Ceuta and Melilla, Madeira and the Azores, the Åland Islands, the French overseas departments, and Greenland and the Faroe Islands) are subject to customs clearance and are handled under the international delivery terms below.
International delivery (outside the EU)
Shipments outside the EU are sent by DHL Express. Shipping costs are calculated automatically at checkout based on the destination, weight and dimensions of your order, and are shown before you complete the purchase. Estimated delivery times for your destination are displayed at checkout.
Countries outside the EU customs area, including Switzerland, the United Kingdom, Norway, Montenegro, North Macedonia and others, are subject to import procedures. On entry into the destination country, import duties, VAT and the carrier's customs clearance fees may apply. These are not included in the product price or the shipping cost. They are borne by the customer as the importer and are paid directly to the carrier or the customs authority, usually before the shipment is released for delivery. The customer is also responsible for providing any information or documents the customs authority may request.
Because of the customs procedure, delivery outside the EU may take longer than the transit times listed for EU countries. Customs clearance typically adds at least 2 business days, and longer delays can occur if the customs authority requests additional documentation.
AFTER PLACING YOUR ORDER YOU WILL RECEIVE
- An order confirmation by email, within a few minutes of your order being received.
- A shipping notification by email with the tracking number, usually within 1 business day of order confirmation (except during pre-order periods, when the estimated delivery time is longer).
You can track your shipment via GLS parcel tracking or DHL shipment tracking.
If the contents of the shipment are damaged or otherwise do not correspond to the product purchased, please contact us immediately by email at info@skintegra.com.