General terms and conditions

Any use of www.skintegra.hr and other websites owned by Creaticon d.o.o. is subject to the terms of use printed below. Documents, information, and content from the website www.skintegra.hr (and/or other websites owned by Creaticon d.o.o.) are prohibited from being copied, except for personal use and other non-commercial purposes, with mandatory respect for copyright and other intellectual property rights (as well as all other legal restrictions). Any copying, reproduction, or distribution of documents, information, and content from this website is permitted only with the express permission of Creaticon d.o.o.

Privacy Policy and General Terms and Conditions

Trading company Creaticon d.o.o. from Zagreb, Ulica Blaža Šoštarića 10, OIB: 93639002976.

About the Store

Creaticon d.o.o.
Ulica Blaža Šoštarića 10, 10 000 Zagreb
OIB: 93639002976
MBS: 080904324

Registration: Zagreb Commercial Court, Tt-14/7212-4
Amount of the company's share capital: €2,654.46, fully paid in cash.
Business account: Erste&Steiermärkische Bank d.d.
IBAN: HR0424020061100829773

Board members: Vjekoslav Ratkajec, Jelena Skendžić Ratkajec
Contact e-mail: info@skintegra.hr

The Skintegra.hr website is allowed to be used for private purposes without any fees for use, while respecting the conditions and rules of use. By using the skintegra.hr webshop (online store), you undertake to comply with the stated rules and conditions.

REGISTRATION

In order to make a purchase through the skintegra.hr webshop, registration is not required. If you do not want to enter the delivery address and payment method information every time during the purchase, quick registration is recommended. It is enough to enter a valid e-mail address, personal data (name, surname, address, postal code, city, telephone number), and an arbitrary password used to access the user account once. It is recommended to use a combination of characters, i.e. upper and lower case letters. After entering these data, complete the registration by clicking on the "Registration" field. Your user account remains registered in the system, and is accessed by entering your username and password on the "Login" page. For each subsequent purchase, only a login with a username and password is required. In case you have forgotten your password, on the same page, select "Lost your password?". In this location, you will leave your e-mail address with which you registered, and to which the system will automatically send you a password reset link. You can change it yourself later in the account settings.

PLACING ORDERS

Goods are ordered via an electronic form. The webshop is always open for ordering and there are no working hours for orders. Orders are processed on weekdays from 10:00 a.m. to 4:00 p.m. The customer needs to fill in the 'Profile with basic data' for billing and delivery of the desired products and will be notified by e-mail about the completed order.

Click "Add to cart" on the product you want to buy. In the shopping cart, you can choose quantities or cancel the purchase. After you have selected the desired items, click on the shopping cart and select "Checkout". On the checkout page, fill in your information, select the delivery method, then the payment method and select "Order". Notification of a successful purchase will be sent to your e-mail address.

Creaticon d.o.o. undertakes to deliver all ordered products that are in stock at the time of delivery. If Creaticon d.o.o. is unable to deliver any of the ordered products, it will contact the customer by phone or e-mail. All other ordered products will be delivered.

INTELLECTUAL PROPERTY

The content of the www.skintegra.hr online store is protected and Creaticon d.o.o. has the unique right to use it. For any commercial use of content on the www.skintegra.hr pages, you must first contact the e-mail address info@skintegra.hr.

Notifications in terms of Article 60 of the Consumer Protection Act

Information about the main characteristics of the goods that the customer intends to buy is attached to each product, and a detailed description of the product can be reached by selecting the "read more" option. The seller is the trading company Creaticon d.o.o. from Zagreb, Ulica Blaža Šoštarića 10, OIB: 93639002976, info@skintegra.hr, 01/ 4844 339. Information on the retail price of the goods can be found with each product, and information on the costs of transportation, delivery, or postal services, i.e., that these costs can be charged, if they cannot be reasonably calculated in advance, is described in the section "Payment and delivery". Information on payment terms, terms of delivery of goods and time of delivery of goods can be found in the section "Payment and delivery".

Information on how to resolve consumer complaints by the merchant can be found in the "Returns and complaints" section. The "Returns and complaints" section contains the following information and additional clarifications related to:

Information on conditions, deadlines, and the procedure for exercising the right to unilateral termination of the contract, as well as the form for unilateral termination of the contract in accordance with Article 81, paragraph 1 of the Consumer Protection Act. Information that the buyer is obliged to bear the costs of returning the goods in the event that he exercises his right to unilaterally terminate the contract from Article 79 of the Consumer Protection Act, i.e., on the costs of returning the goods, in the event that, due to distance contracts, the goods cannot be returned by mail in the usual way. Information that, in the event that he exercises his right to unilaterally terminate the contract from Article 79 of the Consumer Protection Act after making a request in accordance with Article 68 or Article 77 of the Consumer Protection Act, the buyer will be obliged to pay the merchant a reasonable part of the price in accordance with Article 84, paragraph 8 of the Consumer Protection Act. Information that the customer cannot use the right to unilaterally terminate the contract from Article 79 of the Consumer Protection Act in cases where, based on Article 86 of the Consumer Protection Act, that right is excluded, i.e., on the conditions under which the consumer loses the right to unilateral termination of the contract.

The seller is responsible for material defects of the item in accordance with the relevant positive regulations.

The mechanisms for out-of-court settlement of disputes are as follows: In case of a dispute between a consumer and a trader, an application can be submitted to the Court of Honor of the Croatian Chamber of Commerce, the Court of Honor of the Croatian Chamber of Crafts, or a proposal for conciliation at the conciliation centers. The procedure before the courts of honor is carried out in accordance with the Rulebook on the Court of Honor at the Croatian Chamber of Commerce and the Rulebook of the Court of Honor at the Croatian Chamber of Crafts, which stipulate that the members of the councils of these courts, in addition to independent legal experts and representatives of traders, are also consumer representatives. Conciliation before conciliation centers is carried out according to the provisions of the Law on Conciliation and in accordance with the Ordinance on Conciliation of the Conciliation Center.