Every use of the www.skintegra.hr web site and other web pages owned by Creaticon d.o.o. have to be in accordance to terms and conditions of use outlined below. It is forbidden to copy documents, information and contents from the www.skintegra.hr web site (and/or other web pages owned by Creaticon d.o.o.), except for personal use and other non-commercial purposes, due to mandatory respect of copyrights and other intellectual property rights (as well as all other legal restrictions). Every copy, reproduction or distribution of documents, information and contents from this web site is allowed only with the express consent of the company Creaticon d.o.o.

PRIVACY POLICY AND GENERAL TERMS of the company Creaticon d.o.o. from Zagreb, Vijenac 5b/1, Personal ID No: 93639002976.

RETAIL SALE LOCATION

Creaticon d.o.o.
Vijenac 5b/1, 10 000 Zagreb
Personal ID No: 93639002976
Company Court Reg No:080904324

Registration: Commercial Court of Zagreb, Tt-14/7212-4, company share capital: HRK 20,000,00 paid in cash in full.

Business account: Erste&Steiermärkische Bank d.d., IBAN: HR0424020061100829773

Board Members: Vjekoslav Ratkajec, Jelena Skendžić Ratkajec

Contact email: info@skintegra.hr

Use of the skintegra.hr web site is allowed for private purposes and is free of any charges but subject to respecting the terms and conditions of use. By using the skintegra.hr  web shop you agree to abide by the mentioned terms and conditions.

REGISTRATION

You do not have to register in order to make a purchase from the skintegra.hr web shop. If however you do not want to have to enter your delivery address and information on the payment method each time you are placing an order, we recommend you complete a quick registration process. It includes a one-time-only entry of a valid email address, personal data (name, surname, address, postal number, place of residence, phone number) and a chosen password by which you will access your user account. It is recommended that the password includes a combination of different symbols and upper/lower case letters. 

After entering these data you complete the registration process by clicking at the field “Registration”. Your user account remains registered in the system and is accessed by entering your username and password on the “Login” page. For each following purchase it is only needed to login with your username and password.

In case you forget your password click at the “Lost your password?” link on the same page. On this link you will enter the email address you entered upon registration, to which the system will automatically send a reset password link. You can change this password by yourself later in the account settings.

PLACEMENT OF ORDERS

Goods are ordered via electronic form. The web shop is always available and there are no fixed working hours for placing orders. Orders are processed on business days from 10 a.m. to 4 p.m. The buyer must fill in the “Basic information” field for payment and delivery and shall receive an order confirmation via email.

To place your order, choose the “Add to cart” option next to the product you wish to purchase. Once inside the basket you can change quantities or delete chosen products. After you have chosen the products you wish to buy, click on your basket and select “Checkout”. On the checkout page fill in your information, select shipping method, then select the method of payment and select “Complete order”. You will receive an order confirmation via email.

Creaticon d.o.o. undertakes to deliver all ordered products that are located in stock at the moment of delivery. If Creaticon d.o.o. is not able to deliver any of the ordered products it will contact the buyer by phone or by email. All other ordered products will be delivered.

INTELLECTUAL PROPERTY

The contents of the www.skintegra.hr web shop are copyrighted and Creaticon d.o.o. is the sole holder of rights to their use. For all commercial use of contents found on the www.skintegra.hr web site you must first contact  info@skintegra.hr.

Information within the meaning of Article 57 of the Consumer Protection Act:

Information on the main characteristics of the goods the buyer intends to purchase is found along with each product, while a detailed description of the product is found under the “Read more” option. 

The seller is the company Creaticon d.o.o. from Zagreb, Vijenac 5b/1, OIB: 93639002976, info@skintegra.hr, 01/ 4844 339.

Information on the retail price is found along with each product while information on the costs of transport, delivery or postal services and the notification that those costs may be charged if they cannot be reasonably calculated in advance are found on the “Payment and Delivery” page.

Information on the conditions for payment, delivery terms and delivery timeframes is found on the “Payment and Delivery” page.

Information on the method of resolution of customer complaints on the part of the seller is found on the “Returns and Complaints” page

The “Returns and Complaints” page“ includes the following information and additional explanations related to:

  • the conditions, deadlines and procedure for utilising the right to unilateral termination of agreement as well as the Notice for Unilateral Termination of Agreement form in conformity with Article 74 paragraph 1 of the Consumer Protection Act.
  • the obligation of the buyer to bear the costs of return of goods in the event that they choose to utilise their right to unilateral termination of agreement referred to in Article 72 of the Consumer Protection Act and information on the costs of return of goods in the case of distance contracts where due to the nature of the goods it is not possible for them to be returned using the regular postal service.
  • the fact that in the event that the buyer decides to utilise their right to unilateral termination of agreement referred to in Article 72 of the Consumer Protection Act after they have submitted their notice of intent in accordance with Article 64 or Article 70 of the Consumer Protection Act the buyer has the obligation to pay the seller a reasonable share of the price in accordance with Article 77 paragraph 7 of the Consumer Protection Act.
  • the fact that the buyer cannot utilise the right to unilateral termination of agreement referred to in Article 72 of the Consumer Protection Act in the cases in which that right is excluded based on Article 79 of the Consumer Protection Act, and information on the conditions under which the buyer loses their right to unilateral termination of agreement.

The seller shall be liable for material defects of goods in accordance with relevant positive regulations.

Mechanisms for extrajudicial dispute resolution are as follows: In the case of dispute between the seller and the buyer, a petition may be filed with the Court of Honour of the Croatian Chamber of Commerce or a proposal for conciliation before the conciliation centres. The procedure before the courts of honour is conducted in conformity with the Ordinance on the Court of Honour of the Croatian Chamber of Commerce and the Ordinance on the Court of Honour of the Croatian Chamber of Trades and Crafts which prescribe that the members of court tribunals include not only independent legal experts and trade representatives but also consumer representatives. The process of conciliation before the conciliation centres is implemented in accordance with the provisions of the Conciliation Act and in accordance with the Ordinance on conciliation before conciliation centres.